What's really unique is you can see Jack here. I have seen road debris chip paint and bumpers but this isnt anything similar to that type of damage. A Laura sticker on the back of a new Buick at the Laura Buick-GMC dealership at 903 N. Bluff Road. We analyze millions of used cars daily. www.laurabuickgmc.com Laura Buick-GMC is a family owned and operated automotive business with a strong commitment to customer satisfaction. It has been 2 days since I asked for the information and I still have no response from them. Quick response and helped order my Yukon in a timely manner. Seriously underwater., Arch Madness: 2023 MVC Basketball Tournament bracket, schedule, game times, TV info, St. Louis man charged in quadruple fatal crash; police say he ran off with his license plate, Centene expects to lose millions of Medicaid customers beginning in April, Neman: Missouri womans saga of trying to find common sense at Walmart, I can still hear the roaring of the engine, says father of teen maimed in downtown St. Louis. In case you have further questions on booking your test drive or require certain recommendations on how to reach our dealership, contact us at +1618-623-4768 where we now have happy, intelligent car dealership industry experts that can surely assist. Please let my team know a convenient time for you we will get things taken care of. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Transmission. But they're also smiling. Its been two weeks. International Association of Better Business Bureaus. Thank you for bringing this matter to our attention. Glen has been part of the Georgian team since 2000 and has a combined 30 years in the Automotive industry. 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. Love the truck! Customer service online and in person were amazing and very friendly. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. The manufacture is well aware that the inferior model car plastic that the dash is made of on a $55,000 truck is not made to last over 3 years or any future maintenance without breaking or cracking and no plan other than change the airbag and leave the dash in pieces and not be responsible. It's been 2 days a 2min call to *** to double check and a call back is called customer courtesy and if I did this at my job I'd be written up or fired! Bucknor for rejecting handshake: Zero class, Man shot and killed after fight in downtown St. Louis, Fate of St. Louis Fox Theatre still undecided, Liberty High student killed in St. Charles shooting could heal you with a smile, Brothers who did everything together, fashionista among victims in fatal St. Louis crash, St. Louis prosecutors staff down by nearly half as caseloads jump. He informed me that he has spoken directly with Mr. ****** and that Mr. ****** was pleased to hear that the warranty had been reinstated and all issues resolved. After a week the check in light came back on. The new entrance at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. havent heard back from them guess they dont want There is a new drive-in service area and five bays have been added to the service garage. Skip to content. Not all accidents requiring a tow constitute a major accident. {{start_at_rate}} {{format_dollars}} {{start_price}} {{format_cents}} {{term}}, {{promotional_format_dollars}}{{promotional_price}}{{promotional_format_cents}} {{term}}, 4 killed, 4 critically injured in crash at South Grand Boulevard and Forest Park Avenue, Parents push back on allegations against St. Louis transgender center. and it was probably the best experience I think I could have had. I believe you have missed the last scheduled visit with us and we are happy to assist at a date/time that works for your schedule. Well I didnt end up getting the GMC but instead went with a ram. | Learn more about Laura Waller's work experience, education . Both should provide you with peace of mind that your vehicle is in sound operating condition. My question has nothing to do with the millage. General Motors may cover the paint peeling depending on what is causing the paint to peel in the first place. We apologize for the dissatisfaction you are having with the warranty product you purchased two years ago. We combine family values, integr ************. Please let me know if I can be of further assistance or if you would like to discuss this matter over the phone. I have your contact information and will be in touch after the holiday weekend once I have a response. Grow your business. I just confirmed with our Finance Director, ***** ******, that you both spoke today and that ***** confirmed with you that you do have warranty coverage in effect for your diesel truck. Get notified about new Makeup Artist jobs in Harrow, England, United Kingdom. You have permission to edit this article. Let me see if there is any possibility that they may goodwill a replacement dashboard. The Chevrolet Owner Center is a one-stop, online resource for all your vehicle needs. Yes 199. Get up-to-the-minute news sent straight to your device. All questions answered. I am sorry to hear you are having issues with your GMC Sierra. Something old and something new help Collinsville car dealership sales soar. 10/31/22 I picked up my vehicle I was charged $2715 for repairs that were either partially done or not done at I was also charged for a water pump that was never replaced. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We treat people fairly and I think that goes a long way in today's world.. Then why are they made available on the website for sale. Laura has 9 jobs listed on their profile. Along with the truck I purchased a. It also states that chrome wheels are not covered by the cosmetic damage portion of the agreement. I'm not mad or yelling but at this point how many do you have to do the same thing before it's insanity. Only 577.00 covered by extended warranty. Sign up for our newsletter to keep reading. In 2020 I already had paint peeling, not chipping, off of my bumper. Service Manager. Automatic 557 Continuous 2 Manual 6. Your warranty covered a portion of the replacement of several internal components of your engine. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. This is provided upfront for all customers to ensure any known vehicle history is transparent and available prior to ever even working with one of our team members. Twenty-million-dollars in inventory doesn't hurt, he said. 3 reviews. This has been going on for several weeks and every time I call to get an update the response is either any day or let me go check and get back to you. However, you were provided and declined additional repair work to fully repair your vehicle. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. So I called and the salesman told me the trucks werent available they were presold waiting on a chip to come in. It is very atypical for a wheel as pictured in the images shared with us to have any type of cosmetic issue caused by a material defect. Service Manager. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. Thank you for bringing this concern to our attention. Laura will be here. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Show All. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. 136. They can feel the good vibes, see people hustling and running around. ***** ******General ManagerLaura Buick GMC******************************* To clarify, your wheels would be covered under the road hazard portion of the warranty (bent from a pothole as just one example). They were helpful and friendly. Used Cars; New Cars; Certified Cars . Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. 903 N Bluff Rd, Collinsville, IL 62234 United States, 'Facebook Reviews' are now 'Facebook Recommendations', How to respond to bad reviews and repair your online reputation. We took it back in and they kept the car another month. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. We took it in and they kept it about another month and a half. Owner operator at Bessinger's Automotive . . ***** also provided you with a discount of $318 to help offset some of the charges. Scott was very professional and helped as much as he could! Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. Come see why we are the #1 Volume Buick GMC Dealer In The Nation! As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. Believe that I have experienced fraud and need help rectifying this issue. We're your number one new car dealership in the Greater St. Louis, MO area. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. my business. Come see why we are the #1 Volume Buick GMC. It's the tried-and-true customers who keep returning and the loyal workforce that have made them tops in the nation. It's much more comfortable.. Please let me know if you have a specific concern on one of the repairs and we are happy to sit together and walk you through the exact findings along with the repairs performed so you can better understand the work performed. I'm glad I didn't buy a 2022 heavy duty friend have the same issue I'm having 5k miles vs 150k diesel is a diesel my 2000 f350 400k miles no problem runs like champ.
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