Alternatively, you can send us an email at Come join us to plan your next live event experience! Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Within nine months of my arrival at StubHub, thats exactly what happened. % of people told us that this article helped them. Our RSS feed includes all eBay news articles published on this website. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Founder oftheBoardlist, Former President ofStubHub at. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. She has a successful track record scaling and growing businesses internationally. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Corporate Phone Number: 1-415-222-8400. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Somehow, Id have to navigate us through it. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. stubhub inc. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Evaluating all of these factors, I agreed to join the company. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Call 1-866-788-2482. Contacting StubHub While StubHub does not offer live chat, they do have a phone We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Picking up your tickets at one of our Last Minute Service Centres? Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHub gets a lot activity from users on Facebook than it does on Twitter. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. customersupportuk@stubhub.co.uk. By using our site, you agree to our. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Personally, though, I found it disappointing. Jeff Zwelling TBD. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Copyright 2021 by Sukhinder Singh Cassidy. In this regard I was right; but major unforeseen risks would also unfold on my journey. How do I contact? It's often the quickest way to sort something out. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Published and reprinted by permission of Houghton Mifflin Harcourt. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Thanks for your message we aim to get back to you within 24 hours. Open our virtual assistant, click on "Contact Find contact information here. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Field Operations and Last Minute Services. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. I ordered tickets but can't view them online even with the access code. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. How do I ask Stub Hub to list an event for which I have tickets? Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Give us a call if you need help with something urgent. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. WebStubHub's Field Operations. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebSend us a message. To subscribe, click on the button below and copy the URL into an RSS reader. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. wikiHow is where trusted research and expert knowledge come together. Luckily, weve compiled (and tested!) WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Arnaud Collin Global Head of Marketing. This article was co-authored by wikiHow staff writer. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. 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