Give your rule a name and then select Save and turn on. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. Preventing returns is about more than protecting the seller rating and feedback score. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Well which one is it? Also this makes the process require the buyer send the item back instead of filing a claim. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. document.write ('&cb=' + m3_r); To maintain that trust, we expect all members to treat each other with respect. The seller is required to respond and provide a solution to the buyer's issue. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. View basket for details. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Our video below also shows the steps you can take to offer a partial refund on eBay. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. See our page on, Would you like us to help with an open return request? The buyer claims the item is not compatible with his mobile phone. Tip In some cases, we may automatically accept a return request on your behalf. This dragged out the process, caused unnecessary stress and confusion. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Carefully check the returned item before giving the refund. If you're responsible for return shipping. IMO as a seller its always better to accept returns, as you then have some control. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Tip eBay and PayPal will not even look at video evidence. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I just sell locally to avoid all shenanigans. 01:47 PM Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. Buyers can always submit a return request, even if your returns policy says you don't accept returns. If an item is returned used or damaged, it may be appropriate to give a partial refund. document.write ("&loc=" + escape(window.location)); If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. This is all true, but only for items that are REALLY Not As Described. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Refunds and billing for return shipping costs First his reason for the return was, "Item not working" and now it has changed to"Item not as described". All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. When listing an item, it's important to includeyour return address. If the buyer is responsible, choose your return address from the dropdown menu. When listing an item, it's important to include your returns address - opens in new window or tab. Whether you need to accept the return depends on their reason for opening the return. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Read our most popular questions and answers about handling return requests from your buyers. If I accept it, I can still require a return of the item & always do. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Select your reason for the return. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. This is the first time I have ever experienced an issue such as this. Also this makes the process require the buyer send the item back instead of filing a claim. SeePartial refund guidelines. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. It may only be used to recoup losses when an item is returned used or damaged. It's become so bad that it's the topic of memes and the punchline of jokes. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. If the customer wants to return your item bad enough regardless of the real reason for the return. This is a good option for low-value items. For example, you may have opted to automatically accept return requests. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. See our seller protection policy to find out how to qualify to give a partial refund. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Just a heads up that you might want to to edit it for clarity. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. Once you've accepted a return, the buyer should send the item back to you as soon as possible. eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". Extremely frustrating. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Should I wait for the seller to contact me? On our second correspondence the buyer replied, "unfortunately doesn't work for me. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Thank you very much for your help! If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. 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See Partial refund guidelines. When a buyer opens a return request, the funds related to the sale may be put on hold. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. See our Partial refund guidelines for more details. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Welcome to the Returns board! Should I wait for the seller to contact me? eBay may step in without the buyer asking if the seller didn't respond to the return request. Thanks for being honest about this. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. The seller claims the item is not compatible with his mobile device. Tip You have the option of entering your reason for declining the request, but it will not be visible to the buyer. if (document.context) document.write ("&context=" + escape(document.context)); How to accept a return when the buyer changed their mind about a purchase. You are not alone. No returns sellers can't "refuse" a SNAD. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. Open a Disput. You can also use this option if you want to offer to let them exchange the item. But I've never heard that automatically happens just because a seller doesn't offer returns. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. I also sent the manufacturers specifications which show compatibility. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. The above applies whether or not a seller accepts returns. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. You are not allowed now to dispute a not as described return. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. I.E. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Read our most popular questions and answers about handling return requests from your buyers. For most purchases, buyers are refunded to their original payment method.

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