trugym customer service. Your cars are not safe! Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. Head office failed to respond to emails! Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Good luck getting them to answer the phone. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Here are 8 tips for writing great reviews. A nice gym and I enjoy my early morning workouts. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. I find I spend more time on looking for the weights I need and connectors rather than actually training! Companies can ask for reviews via automatic invitations. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. This hasn't happened and all attempts to contact them regarding this is being ignored. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Any attempt to contact head office is ignored. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Finally. | Read 81-100 Reviews out of 264 Join the 244 people who've already contributed. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Your experience matters. We use dedicated people and clever technology to safeguard our platform. The response by the manager was delayed and unprofessional. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Absolutely the poorest new customer relationships ever!! BUILD A PERFECT RESUME. Anyone can write a Trustpilot review. | Read 41-60 Reviews out of 258 Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I think there are more people than the capacity of gym. Otherwise I would give it a five star rating. Fuming to be honest. Literally just paid for a day pass as the website said they were still open at stevenage. Joke of a place. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. why would you not notify any body ? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Thanks. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Plus side, plenty of cardio equipment. Friendly staff always happy to help. Weights are all over the place. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The toilets are extremely dirty as well as the showers. For businesses Categories Blog. No warning, no contact via letter or email. All rights reserved. Author: Stephen Greet, Co-founder. Join the 258 people who've already contributed. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Companies can ask for reviews via automatic invitations. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Verification can help ensure real people write reviews about real companies. | Read 101-120 Reviews out of 262 Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Companies can ask for reviews via automatic invitations. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. I have been trying to contact them for a refund for months and have been completely ignored. Good luck TruGym you are going to need it! But the other equipment makes up for it. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Avoid. Staff beyond rude ! Absolutely shocking customer service. We use dedicated people and clever technology to safeguard our platform. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. It goes against our guidelines to offer incentives for reviews. This suggests to me that they know they are not up to date. This review is on the company and not the local gym. Submit an enquiry or refer a friend to truGym today! Great for all ages, shapes and sizes! We'll then contact Harlands on your behalf to get this resolved. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Good luck TruGym you are going to need it! Staff are brilliant and very helpful. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. All of the members that I have encountered at the gym were very supportive and helpful. The timings of the place are good too accommodate all women there. Find out how we combat fake reviews. | Read 41-60 Reviews out of 241 Correction: non-existent customer service. 2023 Trustpilot A/S. The staff, although minimal, are friendly and helpful. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). The gym had closed down suddenly in November 2021 and hasn't provided a refund. Poor customer service and conflicting information provided by staff! not enough space for stretching n exercise. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). I use both the free weights, machines and also classes. Bit apprehensive being a female in my 50s. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Absolutely the poorest new customer relationships ever!! I use both the free weights, machines and also classes. This is when we could get in the pool from February. | Read 101-120 Reviews out of 258 Consistently fail to keep to their own opening and closing times. A positive and social environment to train and meet people. The changing rooms are always clean and the same for the showers! Needs improving but here is hoping it gets there! Pool full of screaming kids. The machines, if broken are repaired quickly. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Don't trust the staff at face value. No on-duty lifeguard (is this actually legal!!!). The staff, although minimal, are friendly and helpful. This year I registered again with a different email address. because of this I was able to cancel my contract.
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