Terms at draftkings.com/sportsbook. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Coupons can be applied to one or multiple StubHub. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Events that were postponed or rescheduled won't be refunded, Fowlks said. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If you've purchased tickets, you'll . 5. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Request to speak to a Vivid Seats agent. Got our money back last week. FORTUNE may receive compensation for some links to products and services on this website. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. How do I know if my event was impacted or where can I see the event status? Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. 2875 Michelle Dr., Ste. They're trying to claw that back. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Dial 833-228-5143. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Did you find it helpful? StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Worth to consider! All Rights Reserved. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Market data provided by ICE Data Services. All Rights Reserved. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. Those will be paid out by the end of May. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. If they are successful, the defendant pays the legal fees. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. It depends on where they got those tickets. The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Are there rules to follow when attending an event? FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. For third party ticket resellers, it gets even more complicated. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. McMillan is represented by a Detroit law firm specializing in class actions. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. [1]You already know that. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Powered and implemented by Interactive Data Managed Solutions. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Tel: 601.427.4050 | CT Call 211 | Centers for Disease Control and Prevention. Not surprisingly, this new policy has been heavily criticized. The credits are valid through the end of 2022. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub now says it will pay sellers five to eight days after events take place. EIN: 41-0953924. 8, Ch. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Tel: 251.432.1600 The company told Marketplace that all of its recent policy changes are intended to be temporary. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. 2023 Fortune Media IP Limited. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Our mission to make business better is fueled by readers like you. In the past, cancellation prompted a full refund from the online ticket broker. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. StubHub updated their policy today. StubHub notes it was the first to offer the 120% credit for canceled purchases. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Stubhub does not have the money for refunds and recently admitted so in court. 2023 Minnesota Public Radio. However, there are some cases where StubHub may give you a refund, or even replacement tickets. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. Amid the coronavirus pandemic, StubHub changed its refund policy. Your email address will not be published. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. 505 North 20th Street Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. At regular volume, we can afford to take that risk. . / CBS New York. c/o National Registered Agents, Inc. Followhim on Twitter at @ProofHearsay. Read more about event statuses. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Set your price or use our recommended price and tap List tickets. Explain your situation and why you wish to receive a refund.

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